In an imperfect world, can your brand be perfect?
Richard Branson once said “Too many companies want their brands to reflect some idealised, perfected image of themselves. As a consequence, their brands acquire no texture, no character and no public trust.”
What I see online is every second brand using same calligraphy free fonts, pinkish, peach and golden colours and even sites of such “experts” are looking as if they belong to the same girl.
Well, I know you love it.
All these golden plates, mysterious and unreadable fonts that imitate handwriting. I get it, — no rules. Frankly, I got it after I saw one webinar from such “expert”, she shows her stockings and told everyone that she is a brand. And I tried to remember when in last 17+ years of working in advertising and branding industry I showed socks to clients, and I couldn’t remember such moments. That moment I felt extremely outdated. Yes, my hair was green when I was eighteen, and I was probably only one woman with green hair in my country, so on streets, people asked if I’m feeling well. What I want to say is branding is not always trendy. Branding communicates on a very different, deeper level than seasonal changes.
Once upon a time in advertising festival in Europe, I heard the thought that the company need to grow its customer. You sell the soap and clothes to the parents, having in mind their children who will be your customers in ten years, and that you can plan your business based on it. I guess it was very rational thought for 2003. Nowadays however we stop thinking ahead, we are overwhelmed in the here and now, and we need a solution which saves us now.
Here is the solution build a brand wisely. Make it “perfectly imperfect”. It doesn’t mean — try to do it yourself because “perfectly imperfect” by professionals and “perfectly imperfect” by an untrained person without experience are two different things. But think about your quality which your business inherited from you. You will be surprised how your imperfection can attract buyers who associate with the same or are just tired from perfection. Such approach offers a client to relax, tells them “I’m just like you” without saying it. Your little story, your character, your funny habits and a little bit weird beliefs can be transformed to a closer, deeper and more confident connection between you and your client.
P.S. Make a list of your imperfections, strange habits, and old stories. Choose those which can be relevant to your business and can add character to your brand. Use the results in your stories, visuals and ads.